IW
Ian W

1 reviews | Active since Oct 2010

23 Jun 2016, 06:41

Cashback Hospital plan on my Statement which I never gave consent on

<p> </p> <p>Following numerous times on getting the Cold Calls sorted out which I receive from Edgars and 3rd Parties on a daily basis but with no Luck (Even if i de-register from the DMA system and also on the Edgars Website)</p> <p> </p> <p>My last call I’ve received was from a Hollard insurance (Which want to sell me a Hospital Cash Back insurance) which I’ve just asked them to take me off their calling list.</p> <p> </p> <p>With my latest Statement I’ve received from Edgards I’ve notice that the hospital Cash back thing is on my Statement (Statement with all details attached).</p> <p> </p> <p>This is my last time I will engage with Edgards/Edcon to sort out the issues. I’ve ask numerous of times to take me off your Cold Call database and now realise that I’ve got an insurance policy which I’ve never agreed upon.</p> <p> </p> <p>If this is not sorted out today- With Confirmation that the insurance is taken off (And reimbursed). I will take this matter further.</p> <p> </p> <p>NO CONSENT WAS EVER AGREED UPON.</p> <p> </p> <p>PLEASE RECTIFY.</p> <p> </p>

0
Replies (2)
Edgars
Edgars's reply25 Jun 2016, 08:39
Official

We must apologise for the inconvenience and frustration caused.

We have removed your details from our data base however you will still be receiving promotional calls for the next 30 days as our listing are done in advance thereafter it will stop completely.

Please be advised your query has also been escalated to our accounts management team for further assistance regarding the financial products on your account.

Your reference number is ********** 522/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

IW
Ian W's update29 Jun 2016, 06:56
Reviewer Update

Good day,

I've made the request a week back and still no confirmation received that the Hospital cash back is off my account and that you reveresed the amount which was already billed to my statement