Cash insurance

Good day

I am writing this very very disappointed with the service that i receive from insurance people. Its been 2 months now my phone apparently is still at the insurance repair center. God bless the cellphone consultant she's been such a darling . Been patient with me always when I'm at the store. I feel like is useless for me to always go to the store (Edgars lebowakgomo) and make follow up. Where they just gonna call the insurance people and i get different consultants who always tell me different stories. Im enough with your service been paying for this insurance and this is the service I receive. I' don't want to cancel my cell phone insurance but with this service i don't know. My name is tebogo moshokoa I hope i get help as am writing this to you Thanks