Cash advance rule change is pathetic

I did a cash advance on my edgars account on 13/01/2023. Recieved confirmation that the funds would be in my account within 24 hours. Today is 17/01/2023 and still no funds received after phoning the customer centre the phone was put down in my ear twice on the third attempt I was informed cash advances no longer take 24 hours they now take 5 working days. As a loyal customer one would expect to be notified of this change and I am now sitting in a position where I needed the money urgently but nobody at edgars or RCS are willing to budge