Card replacemnt:no consultants

Hi, <br> <br> Last week Saturday I went to Edgars Balfour park to do a card replacement and when I got to the customer service desk, the lady that was in the counter told me that she can't do it and I must wait for the other one who was busy with the other customer to help me. I waited and waited for her to finish helping the client to pay and for some reason she was dragging to finish helping the customer. So I still patiently waited and to my surprise the lady also didn't know how to do the card replacement, she walk around asking people in the store, who knew how to do a card replacement? and to my surprise no one knew how to do the replacement and no one in the store had the decency to tell me that no one could do the card replacement. <br> <br> Today I went to Edgars New town Junction to do the same thing and yet again there was no one including the store manager who was able to do the replacement for me. I am very disappointed because Edgars is a big brand and to have store that are operating with no customer service consultants that are available at all times when the store is open to do basic services is unacceptable. <br>