Card not Activated

I have been a member of the VIP club since September 2014 and paid my monthly subscription fee each month. Recently I've booked tickets online at Ster Kinekor to find a message of discount not activated. This was not the first time it happened. I phoned customer services and I was told that there's nothing wrong with my card. I phoned Ster Kinekor and they just told me its my card I have to phone edgars customer service. Again I phoned them and it was the same story. I've tried a few days later and same story. Since yesterday I tried again to book tickets and the same message appears. I went in store to Edgars and evetually they said that my card isn't activated and i have to pay R30.00 and wait for 48 hours before activated. Then i phoned customer services again to ask why i must wait for 48 hours. They told me that i have to pay the R30.00 for immediate activation and not wait 48 hours. Then i did pay R30.00 and phoned them again after i saw that the same message is appearing. Then they told me that the card was activated with Edgars but now it has to link with Ster Kinekor and that takes 38 hours. Why does it take so long to activate a card.This is not service.