1 reviews | Active since Aug 2013
CANT UNDERSTAND A SIMPLE ENGLISH INSTRUCTION!!!!!!
Pathetic, useless call centre operators.....<br> You have been sending me my statements via MMS on my cellphone for the past 6 months or so...who gave you this authority to do so I HAVE NO IDEA AS IT DID NOT COME FROM ME.....Kindly note that I cannot retrieve MMS messages on my phone therefore your statements are useless to me!!!!<br> I hereby give you instructions to CHANGE THIS IMMEDIATELY to either email or postal service...should this not happen payment will not be made as I will have no statement to advise what is payable or not.<br> <br> I expect to receive confirmation that this will be done immediately alternatively I will have to go to higher authority to get this attended to...<br> <br> Typical call center consultants - have no idea whatsoever of the English Vocabulary and what the word instruction means<br>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your query has been forwarded to the accounts department to look into and assist.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***