Cant track my payment

August'15 an eft payment was made from fnb to edgars to settle my account , the payment was not credited to my account due to fnb missing 3 digits in the reference number,this I understand is an error on fnb's side. after I noticed this I contacted Edgars to rectify the situation by giving them the reference number that was used and also sent a proof of payment through to a array of managers at edgars and edcon. Its been almost a month since the payment was made and everytime I phone to follow up the process starts over again with some other email adres I need to send the proof of payment to. Finally today they told me that my payment was tracked last week by this BONGA individual at edcon and gave me a direct number to contact him by...obviously in edgars fashion there was no answer so I phoned edgars back to tell them this. So Farisha from the collection department told me not to worry cause her manager Relain will follow up this matter himself and contact me within the next 48 hours.. so obviously hearing this for the 10th time I was sceptical cause from day 1 there has been no contact from their side. <br> <br> Most dysfunctional company in SA, you would think its a government branch