Cant increase my credit limiit

I have had an account for about 20 years now. <br> <br> About 10 years back I asked Edgars to cap my credit limit to R1500. <br> <br> Subsequently I have tried to remove the block and increase the limit through customer services who directed me to stores. I have tried Canal Walk who couldnt help me. A year ago I asked the store manager of N1 City to help. 20 Mins later she could not resolve the issue. One that is system related. She promised to call me back later that day. I am still waiting.<br> <br> Now a year later my question is should I pay up the account only to reapply for higher credit limit?????? I have never witnessed this level of apathetic service before. This from a retailer who is struggling to keep their heads above water. <br> <br> Apparently Eskom is not the only business in SA who discourages their customers from using their product.<br> <br> At my wits end. Pathetic!<br>