Cannot use my account

I just got back from Edgars - after spending hours shopping I could not buy my items because my account is frozen. After ages with customer service I was told I had not sent them my three latest bank statements. I was sure I had, but they said I had sent Aug, Sep, Oct. I just checked and I sent them Nov, Dec, Jan. I have the email. I have had endless problems from the moment I opened this account after being hounded by them to open it. Now I can't use it. Please close the account for me immediately. I will not be paying a cent in interest, club fees, or admin fees from today. If there are any outstanding balances send me a settlement amount and bank details to pay these.