Cannot update ITC specially

I cleared my Edgars arrears and requested a letter. They sent me the letter, thank you. I needed my ITC updated so that I could get my son's Student Loan approved. First operator told me 7 working days. On the 7th working day being 16 Feb, I called in and still not cleared. 2nd operator told me should have been 48 hours will follow up. Still nothing. 3rd operator told me cannot do special requests to ITC. 4th operator told me they will re-request the clearance on ITC. 5th operator told me she will go to that dept to ask for a special request. Came back to me while I held on the phone and told me the manager is requesting an immediate clearance request on ITC. 1 day later, i called in and that same 5th operator said she never so and it wasnt company policy to make special requests. Told her to check our voice recorded conversation. She avoided that completely. She said she would go and ask again. Ja right. As long as they are messing me around, my son cannot attend university. They dont have their facts straight, they dont know their policies, I am not asking for a kidney, just a simple request to ITC to be cleared.