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Sharon M

1 reviews | Active since Apr 2017

07 Feb 2018, 10:16

Cannot speak to anybody and e-mails not rep**** to

I bought some glass items on line. They were ALL broken when I opened the parcel. I tried phoning (3 times) to ask for them to be collected and exchanged - nobody answered the phone. I sent an e-mail and got the automated response that I will be contacted within 48 hours. After 72 hours I had heard nothing so I tried phoning - yet again, nobody answered so I e-mailed again and of course - NO RESPONSE!!!! After a week I phoned again and on the third attempt, my call was actually answered by a lovely lady. She looked at the correspondence and said they were trying to source new stock - well then, why do they not have the courtesy to contact the client to say so! I then asked for the manager who was unavailable (as managers ALWAYS are!!) He phoned me about an hour later (at 10h00) and promised he would try and source stock and phone me back the same day. The courier did however collect the items some 4 hours later. It is now 24 hours later and he has not phoned me, so I guess I shall have to again try and contact him! Why when there are thousands of people desperate for work do we have to put up with such disgusting service and why should these people have the work when they are too lazy and couldn't be bothered to do their jobs!!!!!

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Replies (3)
Edgars
Edgars's reply07 Feb 2018, 15:51
Official

Thank you for bringing this matter to our attention . We apologise for the frustrations caused with your online order .Kindly be advised that the refund will reflect on your account this week since the items are now out of stock.***/GO

Kind regards

The Edcon Customer Experience Team

SM
Sharon M's update08 Feb 2018, 12:46
Reviewer Update
I eventually managed to speak to a manager - I was also told that the managers had NOT been in meetings as I had been told by the consultant when I asked to speak to a manager to lodge my complaint. That is so typical for someone to lie about the managers being in meetings or for managers to make them say that !!!! Apparently they are trying to source stock - but as per usual with any specials, there is never sufficient stock to fulfill a clients order - why bother to have specials as it is just a waste of time and is rather frustrating. I couldn't be bothered with this company any longer as they just waste clients time and cause an irritation to them. They think because they are a big company and have so many customers, who actually pay their salaries, that they can afford to loose a few. The only reason they know about my complaint on this site is because I told them I had done so and obviously they were not happy.
SM
Sharon M's update12 Feb 2018, 15:40
Reviewer Update
4 days later and still no joy so I phone again and am told the manager will call back within the hour- never happened!!! After 4 hours I phone again and after waiting 5 minutes for the agent to transfer me, I put down and phone again and am again kept holding, not knowing what is going on. After 5 minutes holding to be transferred to the manager, the call drops. I phone back and am told that there is no manager available. I have never had just frustrating and appalling service. Why must I battle to talk to anybody and be the one inconvenienced!!!! I simply give up and will never buy anything from them again !!!!!!!!!