Cannot solve account query
<p>I paid my Edgars account via EFT and chose EDGARSCRED on the drop down box.</p> <p>Apparently this is the incorrect account and Edgars is saying I must contact Standard Bank to sort it out and Standard Bank is saying Edgars must sort it out.</p> <p>In the meantime my money is unallocated and my account blocked and I am warned to pay my account.</p> <p>I am sooooo frustrated</p>
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Edgars's replyOfficial
17 Oct 2016, 09:52Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply17 Oct 2016, 09:52
Official
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
's updateReviewer Update
22 Nov 2016, 13:12This is now more than a month later and the query is still not resolved.
Edgars is referring me to Standard Bank and Standard Bank is referring me to Edgars.
Why is this so difficult to resolve?????
Both Edgars and Standard Bank have got all the details of the deposit, sent to them on numerous.
I am sooooo angry because I am being told that my account is in arrears and I am being harassed.
's update22 Nov 2016, 13:12
Reviewer Update
This is now more than a month later and the query is still not resolved.
Edgars is referring me to Standard Bank and Standard Bank is referring me to Edgars.
Why is this so difficult to resolve?????
Both Edgars and Standard Bank have got all the details of the deposit, sent to them on numerous.
I am sooooo angry because I am being told that my account is in arrears and I am being harassed.