cannot log a formal complaint on Edgars website

At Edgars you are treated as a number and not as a loyal client. They easily list you on ITC without looking at past history or how the account has been conducted over the number of years since 1982. One mistaken default, sent the account to ITC which has now tarnished my impeccable credit history for life. You cannot speak to anyone at the accounts department as you are dealing with *********** staff nor do they know how to action emails - it is laughable. It is impossible to speak to any senior person, they don't seem to be available or exist in the call centre. You are given email addresses of \customer service""; Edgars do not have a complaints corner on their website; as they know they don't care about customers; nor what they put them through. Today I paid up this account in full and will have nothing more to do with them and will switch their financial services package direct with Hollard Insurance as quite clearly;I am not seen as a valued client> Edgars need to investigate the accounts department and put an action plan together to sort out valid complaints"""