RJ
Rifqah J
1 reviews | Active since Aug 2014
18 Nov 2015, 14:54
Cannot give a straight forward answer
Today I visited the branch to advise my THANK U card has been misplaced and if I replace, would my points be transferred.<br> The lady says she does not know and proceeds into an office to speak to a manager.<br> She comes back and advises no they cannot.<br> My question was.. Why can't the points be transferred as it should work like any card that has client information on it?<br> The lady once again proceeds into the office to ask a manager to come and explain to me.<br> <br> Minutes later she comes back and says a manager will be with me shortly to explain. I wait and nothing happens.<br> I eventually tell another cashier or customer service lady to let the lady I was dealing know, that I cannot wait and that she should leave everything.<br> <br> As i walk away, i hear someone calling in such an unprofessional manner. No EXCUSE ME or anything. Just Pssst... Urgh. I just walked on as I come from a retail background and do not think this was professional.
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Edgars's replyOfficial
21 Nov 2015, 10:49Hello Home exec 2014,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note a lost cash card can be replaced. We sincerely apologise for the misinformation. We assure you the store manager will address the way in which this matter was handled. We sincerely apologise for the lapse in service.
Kindly visit any Edgar's branch and they will replace your cash card. The store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note a lost cash card can be replaced. We sincerely apologise for the misinformation. We assure you the store manager will address the way in which this matter was handled. We sincerely apologise for the lapse in service.
Kindly visit any Edgar's branch and they will replace your cash card. The store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply21 Nov 2015, 10:49
Official
Hello Home exec 2014,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note a lost cash card can be replaced. We sincerely apologise for the misinformation. We assure you the store manager will address the way in which this matter was handled. We sincerely apologise for the lapse in service.
Kindly visit any Edgar's branch and they will replace your cash card. The store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note a lost cash card can be replaced. We sincerely apologise for the misinformation. We assure you the store manager will address the way in which this matter was handled. We sincerely apologise for the lapse in service.
Kindly visit any Edgar's branch and they will replace your cash card. The store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,