Cannot get a paid up letter

<p>My account was handed over to the attorney`s. I had called the attorneys, they offered me a discount to settle my account in full (R6500). i had made payment on the 13/08/2016 at Edgars (Gateway). i called the Edgars call centre on the 19/08/2016 to request my paid up letter. An agent had advised me that they are awaiting for the account to be Zero-rised by the attoneys as a discount was offered. Which i understood 100%.</p> <p>i then called the attorney`s who had advised me that Edgars requested that the account be zero-rised on the 16/08/2016 which they had done on the 16/08/2016. so i then called Edgars back to let them know what the attorney had said. I was told that i should wait a few days for their systems to update & call back on the 22/058/2016. Again i understood this & waited & called yesterday which was the 24/08/2016. I was assisted by Ntombenhle Hlatswayo. Ntombenhle had said to me that the account had been Zero-rised however there is still a balance of 3 CENTS that i need to pay. i asked her if that was correct, she then checked & said "sorry its R23.95" which i need to pay. only when i pay that ammount will i then recieve a Paid Up letter. i could not get my head around it at all however instead of arguing the point, i decided to go into a store & pay this ammount.</p> <p>I get to Edgars Gateway last night, the lady at customer services (Karen Reddy) was really helpfull & called the customer care again to confirm, because on the system it shows that the account is paid up. She was assited by a lady named Gugu. Gugu had advised Karen that the account is not Zero-rised & a paid up letter cannot be issued.</p> <p> </p> <p>I am really confused now... So could someone please call me with me with a solution to this ! ( ********** 729)</p>