jS
jason S
1 reviews | Active since May 2015
27 May 2015, 15:43
cannot exchange item of clothing
Took time off work to go to store to exchange an item for a gift card to at a more suitable time return and perches a more desired item , in thus the item which to be exchanged was a gift there was no receipt from party hence I asked the assistant for a gift card whilst the store manager was present ... After a good 25 minutes later the assistant returned and denied me . I then asked for the call centers number and spoke to two more assistants for about 45 minutes in between being placed on hold to query the matter with their manages... Still to this time and point the issue has not been resolved nor any attempt to contact me back
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Edgars's replyOfficial
28 May 2015, 17:05Hello jasonsma10,
We would like to apologise for the overall experience. Kindly note this matter has been referred to the store manager to address. If the item is in its original condition and still has tags the store manager will use their discretion. The store manager will revert with feedback shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience. Kindly note this matter has been referred to the store manager to address. If the item is in its original condition and still has tags the store manager will use their discretion. The store manager will revert with feedback shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply28 May 2015, 17:05
Official
Hello jasonsma10,
We would like to apologise for the overall experience. Kindly note this matter has been referred to the store manager to address. If the item is in its original condition and still has tags the store manager will use their discretion. The store manager will revert with feedback shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the overall experience. Kindly note this matter has been referred to the store manager to address. If the item is in its original condition and still has tags the store manager will use their discretion. The store manager will revert with feedback shortly.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***