cannot access new website

Since Edgars has had its new website I have been unable to register and see my statements.<br> If you would like to be paid by your customers I suggest the IT department rectifies this asap.<br> I have tried logging in, the site tells me it will send my a new password yet I never hear a thing from you.<br> Should I not be able to access my account why should I bother paying it as I have no clue as to what I now owe!!!<br> I suggest you get this sorted as how can you expect people to pay when they don't receive an account!!!<br>