1 reviews | Active since Apr 2012
Cancelling of Products on account
I've got n linked card to my husbands account with edgars. I phoned on 6th May to cancel the travel insurance and Edgars club, the guy told me that everything is canceld. I asked for a ref nr but they couldn't give me one. Today (21 May) I've received June 2015 Club book. Please tell me why the hell does edgars stafff not do they job! It's costing me everytime money to phone and then I get bad attude as well, I'm the cutomer. Now I need to send a letter that is siby my husband giving me permissen to do stuff on his account. We've done that the day I got my card that was linked to his account. Is this my fault edgars staff didn't fill it correct? NO! It's not my job! But why would they cancel the insurance and edgars club, it's money in they pockets, well in my eyes its *****!
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, we can assure you that the financial service and club membership was cancelled as of the 06/05/2015 as per your request.
Should you require further assistance, kindly contact our accounts department on ***, you will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continue support.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, we can assure you that the financial service and club membership was cancelled as of the 06/05/2015 as per your request.
Should you require further assistance, kindly contact our accounts department on ***, you will then be advised accordingly.
The reference for your query is as follows: ***/GO
Thank you for your patience and continue support.
Kind Regards
The Customer Experience Team
***