cancelled order due to no stock

I have had endless problems with red square online i called them several times and last Friday i was promised the money was refunded and will be done within 48 hours to date no thing has been received.this is my cash money which i have paid i want my money back now.i had to go into an edgars store and buy the products check my account.i do not want any excuses i want my money back today and i will be telling people about the pathethic services offered everytime i called i have to hold on for more than 10 mins and still my money has not been refunded.