1 reviews | Active since Jun 2013
Cancelled my insurance without my consent
Good day<br> <br> I claimed for lost cellfone from finrite mid August'2015, they approved the insurance claim. on the 26th of August i went to pay for the insurance excess and the new cellfones' difference, the edgars/finrite system didn't show the payment immediately. This delayed the whole insurance process of my new cellfone until the 6th of September because they had to manually trace my payment.<br> So on the 6th of September i went back to edgars to get the new cellfone insured now that their system allowed the ladies at the store to insure the new cellfone. but now i noticed on my statement that my insurance wasn't charged, i went to find out from the store and they confirmed that the insurance was cancelled. i have the insurance receipt, i don't know why they cancelled the insurance.<br> <br> kind regards
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
As per our telephonic discussion, kindly be advised that your query has been forwarded to the stores management to look into and advise
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
As per our telephonic discussion, kindly be advised that your query has been forwarded to the stores management to look into and advise
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***