bM
bongani M
1 reviews | Active since Jun 2013
27 Oct 2015, 07:35
Cancelled insurance
<br> I'm tired of calling your call centers and finrite call center regarding this matter. Saturday i went to the edagrs store in germiston to try resolve this cancelled insurance issue and the only answer i got was that it was a system error. This was after being referred to the customer service and finrite. it was back and forth.<br> There's always errors with your systems these days.<br> <br> here's the reference i was given for first complaint: ***/GO
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Edgars's replyOfficial
28 Oct 2015, 10:56Hello sihle2012,
Our attempt to contact you at 10:51 AM was unsuccessful.
Thank you for raising your concerns with us. Please be advised after making three claims, automatically the system cancels the cell phone insurance and the replaced handset needs to be enrolled newly by the store, we apologise for the lapse in service. Kindly visit the store and the store manager will assist you in enrolling the new phone.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Our attempt to contact you at 10:51 AM was unsuccessful.
Thank you for raising your concerns with us. Please be advised after making three claims, automatically the system cancels the cell phone insurance and the replaced handset needs to be enrolled newly by the store, we apologise for the lapse in service. Kindly visit the store and the store manager will assist you in enrolling the new phone.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Best regards,
Edgars's reply28 Oct 2015, 10:56
Official
Hello sihle2012,
Our attempt to contact you at 10:51 AM was unsuccessful.
Thank you for raising your concerns with us. Please be advised after making three claims, automatically the system cancels the cell phone insurance and the replaced handset needs to be enrolled newly by the store, we apologise for the lapse in service. Kindly visit the store and the store manager will assist you in enrolling the new phone.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Our attempt to contact you at 10:51 AM was unsuccessful.
Thank you for raising your concerns with us. Please be advised after making three claims, automatically the system cancels the cell phone insurance and the replaced handset needs to be enrolled newly by the store, we apologise for the lapse in service. Kindly visit the store and the store manager will assist you in enrolling the new phone.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Best regards,