KB
Karyn B
1 reviews | Active since May 2014
22 Aug 2015, 20:55
Cancelled funeral cover
I have had an Edgars account for about 10 years. I took out a funeral plan and have kept the account open specifically for this. I kept getting account statements which were incorrect. I went into the store and spent about 2 hours with a consultant and also on the phone with the call centre. They assured me that the funeral plan and account was in order. I kept getting incorrect statements and I again phoned the call centre. Still no luck. Finally I email and I get a response saying that my funeral policy has been cancelled because my account was inactive. I have received no notification or warning of this or any communication at all.
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Edgars's replyOfficial
25 Aug 2015, 09:19Hello kary1911,
Thank you for raising your concerns with us. Please be advised the last payment made was in June 2014, and if there is a lapse in payment for 3 months the system automatically cancels the financial products. We apologise for the overall experience, but the account was closed by Absa as one of the dormant accounts because there was no activity or purchase since 2011. Please note you may re-apply for a New Account if you wish to reinstate your financial products.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised the last payment made was in June 2014, and if there is a lapse in payment for 3 months the system automatically cancels the financial products. We apologise for the overall experience, but the account was closed by Absa as one of the dormant accounts because there was no activity or purchase since 2011. Please note you may re-apply for a New Account if you wish to reinstate your financial products.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply25 Aug 2015, 09:19
Official
Hello kary1911,
Thank you for raising your concerns with us. Please be advised the last payment made was in June 2014, and if there is a lapse in payment for 3 months the system automatically cancels the financial products. We apologise for the overall experience, but the account was closed by Absa as one of the dormant accounts because there was no activity or purchase since 2011. Please note you may re-apply for a New Account if you wish to reinstate your financial products.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Please be advised the last payment made was in June 2014, and if there is a lapse in payment for 3 months the system automatically cancels the financial products. We apologise for the overall experience, but the account was closed by Absa as one of the dormant accounts because there was no activity or purchase since 2011. Please note you may re-apply for a New Account if you wish to reinstate your financial products.
Please find your reference number: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Best regards,