Cancelled Cellphone Insurance

<p>To whom it may concern</p> <p> </p> <p>I made a cellphone claim on the 11/11/2016 where I got a Samsung J7, I was ****** on the 16/122016 so when I was trying to process another claim I was told that my insurance has been deactivated without my knowledge</p> <p>After making calls back and forth trying to get the information about this cancellation, I was then told that if a person claims three time the account gets deactivated.which is news to me.</p> <p>Because if i had known or if someone had given me the information before-hand I would have looked for other places and insure my phone.And besides I have claimed twice for a new phone and the other time was for a screen repair.</p> <p> </p> <p>I'm looking for a favourable reply to this matter as no one gave me the information regarding this.and by the looks of this no one at your stores seem to know about this information either.Please sort this issue as I am not willing nor have funds to purchase a new phone.</p> <p>Account number in question is ********** ********** 60</p> <p> </p> <p>Kind Regards,</p> <p>Siphokazi Dina</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>