Cancelled Account Still Actively Pursued for Payment

Edgars has continually failed to close accounts as requested. In 2020, I formally closed my account and cancelled all associated premiums. Despite this, I have repeatedly received calls demanding payment on accounts that were confirmed as closed.

I was instructed to contact head office, where I was sent from one department to another without assistance. I was then advised to visit a branch in person, I visited the Dundee branch, only to have the branch contact the same head office that had previously failed to resolve the matter. No resolution was reached, despite my providing SMS confirmation that all policies had been cancelled.

This has been an ongoing and extremely frustrating experience with no end in sight. The lack of accountability and failure to honor confirmed cancellations is unacceptable and has caused unnecessary stress and inconvenience.