1 reviews | Active since Nov 2011
Cancellation of insurance on cellphone not processed.
During September 2017 emailed Edgars to cancel the cellphone insurance of R89-00 per month, with immediate effect. An email was received from Nelisiwe Matiwane on 16 November 2017 that the adjustment/cancellation has been processed. My December 2017 account indicates that NO cancellation/adjustment was processed.
Please be advised our billing cycle runs from the 7th of each month and the reversal in question was made after the billing cycle was finalized. Kindly note the cellphone insurance was cancelled and payment will reflect on your next statement.
Reference number: ***/GO
Kind Regards,
The Edcon Customer Experience Team
Please be advised our billing cycle runs from the 7th of each month and the reversal in question was made after the billing cycle was finalized. Kindly note the cellphone insurance was cancelled and payment will reflect on your next statement.
Reference number: ***/GO
Kind Regards,
The Edcon Customer Experience Team