1 reviews | Active since Sept 2016
Cancellation of funeral policy by Edgars due to my account being in arrears, WITHOUT MY KNOWLEDGE!
<p>I find it most disconcerting that Edgars would cancel my policy without my permission due to my account being in arrears. They call me regularly regarding payment plans and yet do not notify me of a major decision like cancelling my funeral plan? This is most unprofessional and appalling! I have been having some trouble because my husband has been unemployed for a while now, however, I still honour my payment plan with Edgars. I would have been unaware had a consultaant not called me to reinstate my policy. I insist that they reverse this, make up for the missed premiums and reinstate my policy!</p>
Thank you for making contact with us regarding your account .Once the account is in arrears for more than 3 consecutive months the system cancels all financial service products.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
Thank you for making contact with us regarding your account .Once the account is in arrears for more than 3 consecutive months the system cancels all financial service products.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
Dear Edcon oExperience Team,
You should perhaps notify your clients about such actions! You are quick to call to make payment arrangements on overdue accounts but you cannot call to notify about cancellations of funeral policies etc.
Dear Edcon oExperience Team,
You should perhaps notify your clients about such actions! You are quick to call to make payment arrangements on overdue accounts but you cannot call to notify about cancellations of funeral policies etc.