NP
Natalie P

1 reviews | Active since Apr 2014

16 Aug 2016, 12:31

Cancellation of Edgars Account

<p>Hi,</p> <p> </p> <p>Please note that I paid my account in full in the beginning of this month. My account number is ********** ********** 45857.</p> <p> </p> <p>The account was paid in full on the 8th August 2016. The card has been cut up already and no further purchases have been made.</p> <p> </p> <p>I was in store in the Claremont branch and had the card cancelled and was told by the consultant that the account is closed. Now I am receiving messages saying I still owe you money. If this matter is not sorted I will be taking you to court and I will sue Edgars. This is ******ion of your clients who no longer need your services.</p> <p> </p> <p>Why I am still being charged for an account I no longer make use of. I spoke to Busi from your call centre who nicely mentioned it is still open.</p>

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Replies (1)
Edgars
Edgars's reply14 Sept 2016, 13:02
Official

We must apologise for the delayed response.

Please be advised as per investigation, your query has been resolved your account is closed and a paid up letter was sent to you on the 26/08/2016.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***