Cancellation of account

Good day My grievance with Edgar's is that I requested my account be closed. I spoke to Chancre Otto who said my account will be closed asap. The same day I received an email from RCS Merchant Portal acknowledging this. (Thank you for contacting us, we confirm we have received your request to close your Edgars Account.) There is terms and conditions for closing this account. Since I am in credit none of the terms apply to me. I asked for a reimbur*****t and should have received it according to there terms (Once the account has been settled, we will close the account within 2-3 days.). Today the 06th July 2022 I am told it will take 30days. I disagreed with the lady who took my call, because I will be charged the cost to keep the card another month. Clever Edgars, so glad you will be out of my life. Matter of fact I will never support you or your other companies.