Cancellation errors

<p>Hi, </p> <p> </p> <p>I phoned in sometime early February to cancel my hospital cash back plan with Edgars. I did it on the phone following recorded instructions. It told me it was complete. For months I have noticed I was still paying so I'm April I phoned to check that it was cancelled but I ran out of airtime and the call was cut. I had asked her to make sure it was cancelled before I was cut off. Now again in May I am having to phone in to cancel and they are telling me it is only cancelled now. So for three months I have been paying something I cancelled. When I asked the manager to check I was told they will only check one day and I must pick a date. How am I supposed to remember three months later what day I called. Can't they just check for me? Thanks for nothing Edgars. I will be sure to cancel my account with you end of May.</p>