GD
Gurshon D
1 reviews | Active since Dec 2014
28 Sept 2018, 11:27
Cancellation Edgars Simcard
My wife received a sim contract infront of Edgars the beginning of September 2017 and ever since that time I got billed for it without asking my consent about it and this is something I never use.
On several occasions I tried to cancel the sim contract with numerous telephone calls and walk-ins into the shop and was promised that the service centre managing that section will make contact with me within seven working days, up and until today I had no such contact. I even went as far as asking for Ref# ********** 590790 or Ref# ********** 706967 . I started with this process already started in July 2018 and it still continues.
The service level is pathetic from such a big corporate business with a well establish brand name. I just want to stop payment but when I do that it will negatively affect my creit record whereby they get the quick service of showing you defaulting.
I need help as to who I can speak to as I am not interested in their service.
Kind regards, Gurshon
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
29 Sept 2018, 09:56Thank you for bringing this matter to our attention. We must apologise for the frustrations and inconvenience caused to you. As per our discussion we will escalate your query to RMCS for a cancellation/reversal of the fees and feedback will be provided to you.
Thank you for your continued support.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Edgars's reply29 Sept 2018, 09:56
Official
Thank you for bringing this matter to our attention. We must apologise for the frustrations and inconvenience caused to you. As per our discussion we will escalate your query to RMCS for a cancellation/reversal of the fees and feedback will be provided to you.
Thank you for your continued support.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
GD
Gurshon D's updateReviewer Update
12 Oct 2018, 12:53I have to comment the lady who assisted me promptly and advised me that I will receive an telephonic call from RMCS within a week after the reply however it has now been two weeks and I am still waiting for one of the RMCS agents to give me a call to cancel my account. Because of all my previous experiences I know for a fact that it's not going to happen any time soon and therefore put the blame solely at Edgars feet for taking on a provider that can't provide a service but is good enough to deduct money's from your account without your consent.
GD
Gurshon D's update12 Oct 2018, 12:53
Reviewer Update
I have to comment the lady who assisted me promptly and advised me that I will receive an telephonic call from RMCS within a week after the reply however it has now been two weeks and I am still waiting for one of the RMCS agents to give me a call to cancel my account. Because of all my previous experiences I know for a fact that it's not going to happen any time soon and therefore put the blame solely at Edgars feet for taking on a provider that can't provide a service but is good enough to deduct money's from your account without your consent.
GD
Gurshon D's updateReviewer Update
14 Nov 2018, 15:28Many weeks has gone bye and yet I did not receive any phonecall from the RMCS service provider operating under Edgars as promised although my account still get deducted. I was also promised that I would receive a telephone call within 48hrs but nothing happened can anyone assist with my problem as to how to resolve it please?
GD
Gurshon D's update14 Nov 2018, 15:28
Reviewer Update
Many weeks has gone bye and yet I did not receive any phonecall from the RMCS service provider operating under Edgars as promised although my account still get deducted. I was also promised that I would receive a telephone call within 48hrs but nothing happened can anyone assist with my problem as to how to resolve it please?