CS
Chonelle S

1 reviews | Active since Nov 2012

14 Apr 2017, 13:16

Canceling not only my order but my account

<p>I am beyond angry at the shocking service I have experienced from Edgar's online buys. I ordered a parcel on Monday and on Tuesday got a message saying my delivery has been dispatched and on its way to me and that I must ensure someone is home. So on Tuesday I sat home waiting, Wednesday I sat home waiting and Thursday I sat home waiting. I called everyday to find out what was happening and got told it was out for delivery each time and that dawn wing would call before delivering to ensure someone is there. Then on Friday (today) I call to find out now what exactly is going on as I have now waited around for four days in my home, to find out they said they tried to deliver and no one was there. This is a complete lie as I have informed the gate staff that this delivery was coming from Tuesday and they have said no one has been to deliver anything for my unit. I then told edgars due to this terribly and unexceptable service I want to cancel my order and I want my money back immediately and got told that this will only be able to be delt with on Tuesday . I will be telling my family and friends to never use or buy from Edgar's and I will be going in to not only cancel this order but to close my account. I will only be using efficient services like spree and others that deliver when they say they will.</p>

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Replies (1)
Edgars
Edgars's reply18 Apr 2017, 11:32
Official

Good day

We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the refund status that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***

Kind regards,

Customer Experience Team

Call Centre: ***.