Hellopeter
Share Your Experience
LG
Logan G

1 reviews | Active since Mar 2009

15 Feb 2018, 16:47

Cancelation of redsquare order

Hi Order: ********** 89 I placed an order from redsquare online on the 13th of Feb. I phoned in and emailed redsquare on the 13th stating that I wanted to cancel the order.

From the phone call they said that they will send through a cancelation order. So today... The 15th of Feb I get an email stating that the order cannot be canceled and its with couriers.

I foned customer care.... They told me to not sign for delivery and the courier will send it back to edgars. So I asked them how I will get a refund of my R1700.... They told me for credit card payments it takes 14 days...

Really... No where on the redsquare website in the returns section does it state that.

Now I have to wait 14 days for my money back.

Shame edgars... This is how you treat your customers... I'll never purchase from you guys again.. *******...

0
Replies (6)
Edgars
Edgars's reply19 Feb 2018, 12:43
Official

Please accept our sincere apologies e for any frustrations occurred due to this incident.

Kindly note your query is referred to our online team to address and resolve. The team will revert back to you within the ne xt 48 working hours to confirm action plan.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Experience.

Edgars
Edgars's reply19 Feb 2018, 12:46
Official

Please accept our sincere apologies e for any frustrations occurred due to this incident.

Kindly note your query is referred to our online team to address and resolve. The team will revert back to you within the ne xt 48 working hours to confirm action plan.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Experience.


Nonhlanhla Dlamini

Edgars
Edgars's reply19 Feb 2018, 12:46
Official

Please accept our sincere apologies e for any frustrations occurred due to this incident.

Kindly note your query is referred to our online team to address and resolve. The team will revert back to you within the ne xt 48 working hours to confirm action plan.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Experience.


Nonhlanhla Dlamini

Edgars
Edgars's reply19 Feb 2018, 12:46
Official

Please accept our sincere apologies e for any frustrations occurred due to this incident.

Kindly note your query is referred to our online team to address and resolve. The team will revert back to you within the ne xt 48 working hours to confirm action plan.

Please find below reference number for this query:

***/GO

Kind Regards

Edcon Customer Experience.


Nonhlanhla Dlamini

LG
Logan G's update21 Feb 2018, 06:21
Reviewer Update
I am still waiting for my refund. No one has contacted me as yet. I knew Edgars were full of lies.Lying to their customers, taking their money.
LG
Logan G's update22 Feb 2018, 09:58
Reviewer Update
Listen here useless edgars, you guys emailed me today saying that tyou guys dont have stock for my other order ********** 41....Are you guys serious. Now you guys owe me 2 refunds...For gods sake you guys are useless. I ordered the cologne on that day because there was a 30% discount. So you guys need to give me back the same discount so that i can go into a physical store and get the item for the same discounted online price i paid for on the 14th...You guys are really a utter waits of time...very very poor customer service. To date, no one form edgars has called me to discuss this issue and the previous issue...you guys suck.....