CANCELATION OF CELLPHONE INSURANCE.

My parents had a cellphone insurance with Edgars which falls under hollard for years and last year my father took a loan with Edgars and had to pay it back with monthly installment. They calculated how much he had to pay including the insurance but they had to debit order it but they didn't debit order the money for 2 months and he had to pay it cash at the shop but after that it started to debit order it. He would receive numerous calls telling him that his account was not up to date but would go to the Edgars shop and he would be old nothing is wrong. Come February he received a sms stating that his cellphone insurance has been canceled and should contact them to reinstate it. He goes to the shop and enquire about the issue he is told that no the account has been not been up to date so there for the insurance was canceled. In all this the question is why must he lose money he paid for years and years by some mistake which was not his but between Edgar and hollard insurance.