cancelation for funeral cover / Refund

I'm one of the customers for Edgar's store, I need help hopefully today I will get assistance, I need to know who authorised Edgars to bill me for funeral cover, Secondly, I did complain about this year's back and asked for refund from the first debit they did for funeral cover, the consultant told me that Hollard won't be able to reverse that money, then I asked them to cancel that cover, but it has never been cancelled because even today when I check my statement, I noticed that they still take money from me.

I have never said I want funeral cover I have more than enough can I please get my money back and with immediate effect remove that cover from my statement, I work hard for my money please stop ****ming your customers.