Cancel my Account

I went to Edgars V & A Waterfront yesterday 28/10/2018 to pay up my account in full and close my account. I had been made aware a few weeks ago that I am paying Mobile Content fees (which I did not sign up for). However, this was not my only reason for wanting to close my account. I have been wanting to do it for a while due to financial reasons. Unfortunately, Edgars was unable to assist me. Yet, Edcon is quick to call you for being R20 overdue. So here I sit, my account still open and my fear is, knowing Edgars, there will be an amount due on my paid up account in a week or two.

Apparently, the person assisting me at waterfront Edgars was supposed to cancel my account with Mobile Content first (which I did not sign up for). However, we could not get through. A second call to Customer Service had a lady promising to escalate the cancellation, and putting me on hold for a while, when I just hung up. So here I sit, no cancellation, no follow up call from Edgars CS, and just frustrated with this company already. 40 minutes to close my account and it did not even happen! Please help.