NN
NONTOKOZO N

1 reviews | Active since Nov 2015

24 Nov 2015, 14:45

Can you do your job??

23rd November, fragrances promotion currently on, went to Midlands Mall Edgars store. Dischem , a few meters away is also running a similar promotion. Went into Edgars, checked the prices, decided to see what Dischem has to offer. As I and other lady with a trolley was walking out, the door alarm goes off. No one approaches anyone of us, the statue Stallion security guard says nothing at the time and I simply continued to the next shop. 10-15 minutes at Dischem a lady security from Edgars approaches & tells me to go back to Edgars. I was described to her by what I was wearing. Went back to Edgars to find out what the matter was, Stallion lady security constantly on the 2 way radio. When told to walk into some passage to an office I refused and demanded to know what it was all about and whomever wants to speak to me must come out. Eventually she says that they wanted to check my bag because the alarms went off when I walked out. I asked why this was not resolved at the time and if the other person was also told to come back. After they checked my bag finding nothing I went to management. Rakisha apologized & took my details to advise of her findings. Still waiting!! Zoe

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Replies (1)
Edgars
Edgars's reply25 Nov 2015, 16:15
Official
Hello FUTHI-N,

Thank you for notifying us of this incident. We can imagine how disappointed and frustrated you were and for that we sincerely apologise. Please note management is in receipt of this query as that is not the manner In which we address our customers. We assure you all concerns raised did not fall on deaf ears. We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***