IJ
Ielhaam J
1 reviews | Active since Jan 2017
07 Jan 2017, 13:02
Can you come back
<p>I'm wanting to purchase a pair of earrings at Edgars in the Promenade mall so I go directly to the assigned assistant who can't open the cabinet because her set of keys doesn't work. She sends someone to check of another lady has the key but she is on lunch. The assistant asks of it can come back in an hour. After reluctantly walking in the mall, i return 15 minutes before the time and asks if she can try and contact the lady or check if she's back. She says she will when she is done with a customer she is helping. The annoying part is that she avoids me and chats with a colleague . I think I would be less annoyed if this was the first time it happened,unfortunately this the the fourth time I receive such putrid service from the Edgars group. </p>
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Replies (2)
Edgars's replyOfficial
10 Jan 2017, 14:09Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and she just ignored you and was chatting with a colleague, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Jan 2017, 14:09
Official
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and she just ignored you and was chatting with a colleague, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
10 Jan 2017, 14:11Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and she just ignored you and was chatting with a colleague, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply10 Jan 2017, 14:11
Official
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Promenade management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and she just ignored you and was chatting with a colleague, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,