Can't wat to close my account
<p>Edgars, surely if there is a R39.00 fee for SMS notifications you must let a castomer know? I have always received my statements via mail an now after clearing my account twice this year the only mail I get from you is a a letter stating that "due to my delinquent payment behaviour you have referred me to the credit bureaux for a outstanding R204 on my account... which according to your call center is for SMS notifications... seriously.</p> <p>I have never in my life complained about any company but you guys are truly taking the ****! You are playing with people's lives here and I am so sick of this.</p> <p>for xmas this year I am giving myself an Edgars free life!!!</p> <p> </p>
Nozizwe in your call center was amazing though.
Nozizwe in your call center was amazing though.
We have received your concerns and apologise for the inconvenience caused by the matter. We are sorry that you experienced unprofessional service that resulted on our customer closing the account. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We are sorry that you experienced unprofessional service that resulted on our customer closing the account. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.