CM
Cornelis M

1 reviews | Active since Feb 2014

24 Nov 2015, 14:59

Can't unsubscribe from newsletter.

I get spammed by newsletters from Edgars and when I click on the unsubscribe button then I get \404 Vaux Pas"error (Page not found). Since the unsubscribe link doesn't work this is in contravention with the ECT Act prescribing that unsolicited or bulk newsletter e-mails MUST contain a functioning unsubscribe link.<br> <br> Don't think you can phone their call centre though. When the system prompts where I want to make a complaint it hangs up on me. If I try to reach another department it demands my ID number or account number and would not let me speak to a customer representative without this. I used to have a Edcon account (at CNA) so I have no idea why it won't accept my ID number.<br> <br> If such an account has been closed then good riddance. If not"

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Replies (1)
Edgars
Edgars's reply25 Nov 2015, 13:35
Official
Hello cormol,

Thank you for bringing this matter to our attention. Please note we have referred this query to our IT department to remove your email address from the database. We sincerely apologise for the overall experience, and kindly note the account is closed.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***