1 reviews | Active since Feb 2019
Can't help with accessories on phone
On 14 March 2015 I bought a Verssed Platinum VP1 phone from Edgars The Glen branch, I haven't used the phone much since, but have noticed that the battery gets extremely hot (so bad that you can't hold it in your hand) when you are using an app for more or less 5 mins or so. And also the battery doesn't last very long, i have to charge it at least twice a day - after it has run down completely. I unfortunately lost my slip so I was told by the sales lady that I cannot give it in for repairs unless I got the original slip (but i do have prove of payment on my bank statement). So I have been trying to buy a new battery, but Edgars The Glen tells me they don't sell batteries I have to call Game, they told me they don't stock the phones so they don't sell accessories for it, I should call Vodacom. There again I was told to go back to Edgars as Vodacom doesn't stock it as well. I went to Jet stores at Rosettenville, the ladies behind the counter looked at me as if I was talking Greek, and didn't even answer me when I asked why if they sell the phone, they don't know where to get a battery. I would like to know why Edgars sell phones but not accesories? And also where can I get a battery
Thank you for bringing this matter to our attention. Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
Please note, due to the cell phones been owned by the service provider we do not sell accessories.
Should there be a concern with the handset that is purchased from any of our stores, the item is sent back to the supplier to assist. It is therefore necessary that the proof of purchase is available as we need to abide by the service providers terms and conditions. We are also unable to accept a bank statement as proof of purchase as it is does not include the description of the item bought.
We have also confirmed with our management team in store and based on our terms and conditions we are unable to assist unless there is proof of purchase.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
Please note, due to the cell phones been owned by the service provider we do not sell accessories.
Should there be a concern with the handset that is purchased from any of our stores, the item is sent back to the supplier to assist. It is therefore necessary that the proof of purchase is available as we need to abide by the service providers terms and conditions. We are also unable to accept a bank statement as proof of purchase as it is does not include the description of the item bought.
We have also confirmed with our management team in store and based on our terms and conditions we are unable to assist unless there is proof of purchase.
Should you require further assistance, kindly contact our customer experience team, quote ***/GO and a friendly consultant will gladly assist you.
Kind Regards
The Customer Experience Team
***