1 reviews | Active since Dec 2015
Can't close account
A few months ago I received an sms from Edgars stating that I will receive R 55 airtime a month on my VODACOM cellphone for R 25 per month billed to my Edgars Account. Yesterday I wanted to close my account and to my surprise there was a subscription from Cell C on my account which hindered me in closing the account. So I retrieved my previous 5 statements and sure enough I have been billed R 55 rand per month for Cell C. A network nor I or my girlfriend uses. So Edgars falsely adverti*****t Vodacom airtime and give me the wrong network as well as the wrong amount. Not only that I am not able to close my account due to this subscription.<br> <br> Once I am able to close this account Edgars can be sure that I will never have an account with them again.
Thank you for raising you apprehensions with us. Please be advised we have referred this query to the RMCS department to address. We can imagine the frustration caused and for that we sincerely apologise. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising you apprehensions with us. Please be advised we have referred this query to the RMCS department to address. We can imagine the frustration caused and for that we sincerely apologise. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
