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Charlene H

1 reviews | Active since Sept 2018

15 Oct 2018, 15:20

Can someone actually respond!

I have sent multiple emails to get account issue resolved and it would seem as though nobody is interested in allocating payments that were made to the correct account. Instead you will ignore all communication until you eventually just destroy someone's credit profile - or is it that you want to try and collect fees on it that are not due to you?

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Replies (3)
Edgars
Edgars's reply15 Oct 2018, 17:42
Official


Thank you for making contact with us. Kindly be advised we have escalated your query to our debt review team and feedback will be provided to you. We apologise for the frustrations and inconvenience caused to you.

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

CH
Charlene H's update17 Oct 2018, 09:22
Reviewer Update
The account it must be allocated to is not a debt review account? I am also no longer under debt review. Also - my boyfriend has now received a message saying that the payment information has been placed on record when I had initially already sent all the information on the 3rd of October and yet NOBODY BOTHER TO REPLY!!!!!!!!!!!!! Absolutely pathetic. The account is ACTUALLY in credit yet you don't acknowledge any communication.
CH
Charlene H's update17 Oct 2018, 09:59
Reviewer Update
I think perhaps it is time that I just reach out to the CEO to voice my frustrations