Can Edgars get any worse

I've been a customer for several years now, but have never had so many issues that since the recent takeover. There is no customer service in store making it more difficult to address matters quickly and efficiency. The new computer system is being customer user-unfriendly. Even staff say so. No longer can you check on available balance, balance owing, last payment in store, because the system does not allow it. And the cherry on the top, is that received an sms this morning saying my payment is overdue. No Edgars. No. I pride myself in keeping up a good credit score. My last payment of R300 was paid from my Capitec account on 1 September. Unfortunately, Capitec does not allow screenshots, so I cannot forward proof to you. I'm really fed up with the situation and the excuses for why thing s are as sloppy as they are.