JI
Jude I
1 reviews | Active since Feb 2011
18 Apr 2016, 15:15
Caller hung up rudely with bad attitude
So I get a call from Candice telling me about this travel package that I will be giving for being such an awesome member. She explains that calls are recorded, so I definitely want this recording made available to me and things to be taken further because she hung up quite rudely! This is not the sort of service I expect from Edgars!!!<br> <br> Please contact me so that I can be given a recording of this call, and if this is acceptable behaviour from your call center staff. Because if this is normal, consider my account cancelled, I will pay it up in full and close it. I'm not going to spend any more money by you.
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Replies (1)Edgars's replyOfficial
19 Apr 2016, 10:40Hello judeidas,
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Edgars's reply19 Apr 2016, 10:40
Official
Hello judeidas,
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service you have received, we have addressed this matter with our third party telesales company (Travel desk) to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
