1 reviews | Active since Feb 2010
call centres only concern is sell
whilst on holiday, receive a call from Edgars to congratulate me on being selected for VIP membership. after asking how i am, and thank you for asking. flies off and congratulate me every 2sec to being selected. immediately wanting to jump in and sign me up, i state no because do not know what ot intails and what is the benefit not the 'cost' telling me know i need to go to the site and go look it up. then hanging up the phone. will it be so bad that call centres agents dont have scripts to follow? actually explaining and being nice to the individual that they call on inconvenient times, i know its only your job, we all have jobs and if i font care about my client they certainly wont care about what we do
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,