Call Centre NOT USER FRIENDLY

<p>I phoned the call centre on ********** & ********** 442 in order to close my account. You need to verify yourself by typing in your ID or account or card number in order to speak to a consultant. According to the automated voice none of the above a registered on their system!! How am I suppose to speak to a consultant if I can't verify myself due to your records being a mess!!!! I want to close my account as it is paid in full and before new charges generate! Been trying to that for 3 days now!! Beyond PATHETIC service!!</p>