RE
Ronel E
1 reviews | Active since Feb 2013
27 Oct 2015, 15:07
Call Centre just drops the call continuously
When phoning ***, you need to go thru a whole selection of press this, then that, then this. <br> As this is a complaint, when you finally get thru you can hear someone picking up the phone and then just promptly disconnecting the line again<br> <br> Great way of not having any complaints and or dealing with them<br> <br> way to go edgars and then the family wonders why I don't want to shop there anymore
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Replies (1)
Edgars's replyOfficial
28 Oct 2015, 17:20Hello ronel e,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we will notify management of this matter because customers experience agents are there to assist customers and we sincerely apologise that was not the case. Kindly forward us your request at *** so we may assist you.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we will notify management of this matter because customers experience agents are there to assist customers and we sincerely apologise that was not the case. Kindly forward us your request at *** so we may assist you.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Best regards,
Edgars's reply28 Oct 2015, 17:20
Official
Hello ronel e,
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we will notify management of this matter because customers experience agents are there to assist customers and we sincerely apologise that was not the case. Kindly forward us your request at *** so we may assist you.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please be advised we will notify management of this matter because customers experience agents are there to assist customers and we sincerely apologise that was not the case. Kindly forward us your request at *** so we may assist you.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Best regards,