wV
wikus V
1 reviews | Active since Oct 2013
02 Feb 2017, 16:56
Call centre harrassment
<p>Can somebody please tell me what the acceptable amount of times I get a call from you guys?</p> <p>Do you guys not have some system in place to check that payments were made, or that you guys have already spoken to me? On Tuesday I received 2 calls, yesterday another 3 calls from you guys. This is complete and utter harrassment in my opinion, especially since a payment was already made. </p>
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Replies (3)0
Replies (3)
Edgars's replyOfficial
06 Feb 2017, 10:12We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the account is in arrears hence the payment reminders and the amount paid is less than the amount that was supposed to be paid in order for the account to be back to the normal monthly instalment. The accounts team may be reached on the below details regarding any account concern and for proper clarity on the enquiry. Please find the below reference number for your email ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Feb 2017, 10:12
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the account is in arrears hence the payment reminders and the amount paid is less than the amount that was supposed to be paid in order for the account to be back to the normal monthly instalment. The accounts team may be reached on the below details regarding any account concern and for proper clarity on the enquiry. Please find the below reference number for your email ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
06 Feb 2017, 10:13We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the account is in arrears hence the payment reminders and the amount paid is less than the amount that was supposed to be paid in order for the account to be back to the normal monthly instalment. The accounts team may be reached on the below details regarding any account concern and for proper clarity on the enquiry. Please find the below reference number for your email ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Feb 2017, 10:13
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the account is in arrears hence the payment reminders and the amount paid is less than the amount that was supposed to be paid in order for the account to be back to the normal monthly instalment. The accounts team may be reached on the below details regarding any account concern and for proper clarity on the enquiry. Please find the below reference number for your email ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
06 Feb 2017, 10:14We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the account is in arrears hence the payment reminders and the amount paid is less than the amount that was supposed to be paid in order for the account to be back to the normal monthly instalment. The accounts team may be reached on the below details regarding any account concern and for proper clarity on the enquiry. Please find the below reference number for your email ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Feb 2017, 10:14
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the account is in arrears hence the payment reminders and the amount paid is less than the amount that was supposed to be paid in order for the account to be back to the normal monthly instalment. The accounts team may be reached on the below details regarding any account concern and for proper clarity on the enquiry. Please find the below reference number for your email ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,