NM
Nqobile M
1 reviews | Active since Mar 2016
15 Mar 2016, 12:53
Call centre - harrasment
Please note that I am being harassed by Edgars call center/telesales phoning me up to 5 times a day from *** or 5204. requested to be taken off the call list every time , but to no avail, the harassment is continuing. I am fed up - I have now blocked the number on my cellphone as I cannot handle the calls any more.<br> <br> Please stop calling me. I am not interested in your VIP club or life cover plans.<br> I don't know how many more times I can say I am NOT interested!!<br> Please remove me from your marketing list.<br> I am closing my account as soon as I have paid it up...I honestly cannot handle the harassment anymore.
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Edgars's replyOfficial
17 Mar 2016, 11:54Hello Nkwenkwezi001,
We have addressed this matter with our third party telesales company to insure this will not happen again. We must apologise for the inconvenience and frustration caused to you.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We have addressed this matter with our third party telesales company to insure this will not happen again. We must apologise for the inconvenience and frustration caused to you.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply17 Mar 2016, 11:54
Official
Hello Nkwenkwezi001,
We have addressed this matter with our third party telesales company to insure this will not happen again. We must apologise for the inconvenience and frustration caused to you.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We have addressed this matter with our third party telesales company to insure this will not happen again. We must apologise for the inconvenience and frustration caused to you.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,