RM
Ruth M
1 reviews | Active since Jun 2015
26 Jun 2015, 13:22
Call Centre Agents Hanging up on Clients
I was persuaded to open an Edgars account 5 days ago in Sandton and I was called today to have my policy read to me. The agent did not ask if this was a good time to talk to me, which it wasn't. When I asked if I could be called back later because that was not a good time, I was told 'no, we do not call back' and the gentleman hang up the phone....mmmh is Edcon's value for the customer so low that call centre agents are not taught to speak to customers in a particular way? Funny because the first question I was asked was am I happy with the service?
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Edgars's replyOfficial
30 Jun 2015, 17:23Hello shop*****33,
We would like to thank you for notifying us about the unpleasant and ********* behaviour from the call centre agent. That is certainly not the type of service that indicates our standard. Our agents are trained and equipped with knowledge to assist customer in a professional and ethical manner; thus all concerns raised on this query will be addressed
Please accept our sincerest apologies for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need any further assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
We would like to thank you for notifying us about the unpleasant and ********* behaviour from the call centre agent. That is certainly not the type of service that indicates our standard. Our agents are trained and equipped with knowledge to assist customer in a professional and ethical manner; thus all concerns raised on this query will be addressed
Please accept our sincerest apologies for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need any further assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
Edgars's reply30 Jun 2015, 17:23
Official
Hello shop*****33,
We would like to thank you for notifying us about the unpleasant and ********* behaviour from the call centre agent. That is certainly not the type of service that indicates our standard. Our agents are trained and equipped with knowledge to assist customer in a professional and ethical manner; thus all concerns raised on this query will be addressed
Please accept our sincerest apologies for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need any further assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***
We would like to thank you for notifying us about the unpleasant and ********* behaviour from the call centre agent. That is certainly not the type of service that indicates our standard. Our agents are trained and equipped with knowledge to assist customer in a professional and ethical manner; thus all concerns raised on this query will be addressed
Please accept our sincerest apologies for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you need any further assistance, please contact us on the below number.
Kind regards,
Edcon customer experience team,
***